Account Manager

The Account Manager is a customer-facing role responsible for maintaining long-term relationships with existing customers and upselling customers on additional products. Account Managers are expected to understand Redo's product offerings in depth and adapt the product to customers' needs. This role carries a quota and a book of business.

• Customer Retention:

• Own the relationship and retention of customers post-implementation.

• Assist customers in adopting more features and optimizing the platform.

• Establish and maintain relationships with multiple stakeholders.

• Quota Management:

• Achieve and exceed sales targets.

• Manage and grow a book of business through strategic account management and customer success initiatives.

Qualifications:

• Excellent communication skills, both verbal and written.

• Willingness to learn B2B sales.

• Ability to multitask and prioritize tasks effectively.

• Understanding of customer experience and service.

• Ability to work in a fast-paced environment.

• Previous experience in account management, customer success, or sales is preferred.

• Experience in the technology or SaaS industry is a plus.