Founding Account Executive

At Redo, we're not just redefining returns; we're shaping the entire customer experience journey. As a comprehensive customer experience platform, we prioritize every aspect of the customer interaction. Unlike traditional models, we thrive when we reduce returns, ensuring that our success is aligned with our clients'. Powered by AI Insights, we proactively identify operational and product anomalies, offering tailored suggestions to decrease return rates. Our commitment to transparency is unwavering; Redo is 100% free, providing a detailed record of all transactions. Through our innovative return coverage model, we ensure peace of mind for customers without additional costs.

Based in Draper, Utah, we're experiencing rapid growth and are actively seeking passionate individuals who are up for the challenge of building our product and scaling the company. Join us in shaping the future of e-commerce and delivering exceptional customer experiences at every touchpoint!

Position Title: Founding Account Executive 

Position Overview:We're hiring a Founding Account Executive to join our early team. You’ll play a critical role in owning and shaping our sales motion from the ground up. This isn’t just about following a playbook—it’s about writing it. You’ll be responsible for identifying, engaging, and closing new business with high-intent prospects and building deep, long-term relationships.

If you're energized by fast-paced environments, love solving problems face-to-face with customers, and want to make a direct impact on the trajectory of a business—this role is for you.

What You’ll Do:

• Own the full sales cycle: from prospecting and lead generation to negotiation and close.

• Build the playbook: Help define and refine our outbound sales motion, messaging, and tools.

• Travel to win: Meet prospects face-to-face to build trust, deepen relationships, and close deals.

• Be a product expert: Learn Redo’s offerings inside and out to help merchants understand the value we drive.

• Drive feedback loops: Partner with Product, Marketing, and Success to relay customer insights and iterate quickly.

• Hit and exceed goals: We’re building for scale, and you’ll be a key contributor in hitting ambitious revenue targets.

What We're Looking For:

• 3+ years of sales experience, ideally in SaaS, logistics, ecommerce, or a related space.

• Strong communicator who thrives in a startup or high-growth environment.

• Proven closer with strong outbound and negotiation skills.

• Comfortable traveling and meeting with customers face-to-face.

• Entrepreneurial mindset: you're energized by ambiguity and excited to build.

• Passion for solving problems and delivering value to customers.

Bonus Points:

• Experience working with merchants or in ecommerce logistics.

• You've worked at a fast-growing startup and helped build out a sales process.

• Familiarity with tools like HubSpot, Apollo, or Outreach.

Redo benefits and perks

• Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry.

• Opportunities for career growth and advancement.

• On-site gym with showers, pickleball, and basketball.

• Flexible PTO & company holidays.

• Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers. 

• Company HSA contributions.

• Weekly lunches & fully stocked break room.

• $100 monthly babysitting perk reimbursement.

• Onsite gym, basketball and pickleball!

• Office is minutes from biking and running trails 

  
  

Redo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and supported.