GRC Program Manager

About Redo
Redo is an e-commerce growth platform. We help merchants personalize every step of the buyer journey to maximize profit and lifetime value, with solutions spanning returns, warranties, order tracking, and post-purchase communications. We're growing fast, moving quickly, and building the systems that let some of the best brands in commerce trust us with their customers.

About the Role
Security and compliance are core to how Redo operates and how our merchants trust us with their customers. We're growing explosively, and as we scale, we're investing in a dedicated owner to take our governance, risk, and compliance program to the next level — and that's where you come in.

Redo is growing fast, which makes this a rare blue-ocean opportunity to own GRC end to end. This isn't a box-checking role — it's a chance to drive real impact and influence across the organization. You'll deepen and expand our compliance across SOC 2, GDPR, CCPA, and the frameworks that come next, setting the strategy, owning the execution, and shaping how security is built into the company as we grow. You'll also work directly with our merchants, where a strong security story helps close deals.

You'll partner shoulder-to-shoulder with engineering to turn compliance requirements into concrete controls, keep us audit-ready as we scale, and be the person our merchants trust when they run a security review. We're looking for a seasoned practitioner who can operate independently and be the go-to expert on all things GRC.

If you want ownership, visible impact, and the chance to shape a maturing security program at a fast-growing company, this is it.

What You'll Do

• Own, mature, and scale Redo's GRC program end to end — SOC 2, GDPR, CCPA, PCI, and HIPAA and additional frameworks as our merchant base demands them.

• Partner closely with engineering to translate framework and control requirements into clear, actionable technical and engineering requirements — and make sure they get implemented and stay implemented.

• Own audit readiness: lead audits and assessments, manage auditor relationships, and run evidence collection and continuous control monitoring.

• Lead compliance sales enablement by responding to merchant and prospect security reviews — questionnaires, due-diligence requests, and trust/security documentation — and turn it into a low friction process that smooths sales deals.

• Build and maintain security policies, standards, and procedures, and drive their adoption across the company.

• Manage third-party/vendor risk management.

• Own our GRC tooling and automation, and drive continuous compliance rather than point-in-time scrambles.

• Lead AI enablement of the compliance program — put AI to work automating evidence collection, control monitoring, security-questionnaire responses, and documentation so the program scales faster than headcount.

• Manage access reviews, security awareness training, and evidence of ongoing operating effectiveness.

• Keep leadership informed on compliance posture, gaps, and progress, and represent Redo's security program to customers and partners.

What We're Looking For

• 5+ years in GRC, security compliance, or a closely related role, with hands-on ownership (not just support) of at least one full compliance program.

• Demonstrated experience taking a company through a full SOC 2 certification and continued surveillance.

• Depth of experience helping SaaS platforms support GDPR and data privacy obligations.

• Experience navigating HIPAA and PCI environments.

• A self-directed operator who can own and mature a program with minimal oversight — you know what "good" looks like and can drive it independently.

• Ability to translate control requirements into engineering requirements and to collaborate credibly with software engineers.

• Experience responding to customer security reviews and security questionnaires.

• Strong writing and communication skills — you can produce clear policies and explain security posture to both engineers and non-technical stakeholders.

• Comfortable in a fast-moving, high-growth environment where you set the pace.

• Experience using AI for custom compliance automation

Nice to Have

• Relevant certifications such as CISA, CISSP, ISO 27001 Lead Implementer/Auditor, or CIPP/E.

• Experience with GRC automation platforms (e.g., Vanta, Drata, Secureframe).

Benefits

• Work with a dynamic, innovative team in the fast-growing ecommerce industry

• Opportunities for career growth and advancement

• On-site gym with showers, pickleball, and basketball

• Flexible PTO & company holidays

• Redo perks: monthly allowance to support purchases from ecommerce stores

• Company HSA contributions

• Weekly lunches & fully stocked break room

• $100 monthly babysitting reimbursement

• Office is minutes from biking and running trails

Redo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and supported.