IT Specialist

Redo is building the most comprehensive platform for ecommerce growth. We help merchants personalize every step of the buyer journey to maximize profit and lifetime value. From returns to warranties, order tracking, post-purchase comms, and beyond, our AI-native suite replaces fragmented point solutions with a unified platform that boosts customer experience, retention, and revenue.

Position Title: IT Specialist

Position Overview: We are seeking an IT Specialist to join our team at Redo. This internal-facing technical role is responsible for keeping Redo's people, devices, and systems running smoothly. You will own day-to-day IT support across the company. Including servicing our fleet of Mac and Windows devices, installing and maintaining workstation and meeting room AV equipment, and resolving network issues. Beyond physical support, you will play an active part in identity and access management across Redo's integrated SaaS systems, ensuring the right people have the right access at the right time. This is a hands-on, high-ownership role for someone who thrives on solving and automating problems, communicates clearly across technical and non-technical audiences, and takes pride in building a reliable IT environment from the ground up.

Responsibilities:

• Provision, configure, and maintain Mac and Windows devices using Redo's MDM platform, and manage the full device lifecycle from onboarding to off-boarding, including asset tracking and retrieval

• Troubleshoot hardware and software issues across the employee fleet, following structured IT triage processes, and contact vendors for service and support as needed

• Set up and cable workstations for new hires and office reconfigurations, and install and maintain meeting room AV equipment including displays, cameras, speakers, and video conferencing peripherals

• Coordinate with building management on low-voltage, cabling, and facilities-related IT work

• Diagnose and resolve connectivity issues across Redo's wired and wireless network infrastructure, document recurring issues and resolutions, and escalate to ISP or vendor support when needed

• Manage user provisioning and deprovisioning across Okta, Google Workspace, 1Password, and other integrated systems, and enforce role-based access control (RBAC) policies and support access reviews

• Serve as a first point of contact for employee IT support requests and document resolutions in the internal knowledge base

• Support security compliance efforts from the IT side, including device encryption, policy enforcement, and evidence collection, under the direction of the IT & Security Manager

• Support IT needs at Redo's warehouse location in Salt Lake City as needed, including device troubleshooting, equipment setup, and on-site assistance

• Actively uses AI tools (Claude, ChatGPT, Copilot, or similar) to move faster, automating triage, scripting fixes, and keeping documentation sharp without being told to

Qualifications:

• 1–2+ years of experience in a helpdesk, IT support, or related role

• Familiarity with MDM platforms (JumpCloud, Jamf, Intune, or similar) for managing Mac and Windows devices

• Working knowledge of identity and access management tools such as Okta or Google Workspace Admin

• Comfort with basic network troubleshooting across wired and wireless environments

• Relentless about root cause. Systematic problem solver who uses AI to accelerate diagnosis but knows when the answer requires digging in by hand

• Familiar with industry-standard IT practices such as the triage process, ticket escalation paths, and change documentation

• Clear communicator — able to explain technical issues and resolutions to non-technical employees

• Self-directed and organized, able to manage multiple open issues without losing track

Preferred Qualifications:

• A college degree in Information Technology, Computer Science, or a related field

• Experience with physical AV equipment installs and workstation setup

• Familiarity with zero-trust access and password management tools (1Password, Tailscale, etc.)

• Builds AI into their workflow to compress support time, generate documentation, and diagnose faster than the old playbook allowed

• Learns new systems fast and on their own

Redo benefits and perks:

• Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry.

• Opportunities for career growth and advancement.

• On-site gym with showers, pickleball, and basketball.

• Flexible PTO & company holidays.

• Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers.

• Company HSA contributions.

• Weekly lunches & fully stocked break room.

• $100 monthly babysitting perk reimbursement.

• Office is minutes from biking and running trails